I purchased a watch at a well-known store and chose pay an extra 10 per cent for a three year extended warranty.
What a mistake. The strap broke within 18 months, so I made a claim. It was not honoured, so I went back to the store and saw the staff in the customer service department.
Because the warranty people had refused the claim, they would not overrule their decision. I was now left with a watch only 18 months old and unable to be worn. It took several emails and phone calls before the store sent me a replacement strap. I will never again pay for an extended warranty.
Dave Ronson
Pakuranga Heights
