The network outage impacting systems at the Auckland Airport international terminal has now been resolved, and airlines are underway checking in passengers and bags.
Earlier this morning airlines needed to use manual processes to check in customers, slowing check-in processes, creating congestion and delaying flights.
“We would like to sincerely thank travellers for their understanding and patience as the airport worked closely with external network providers to get the issue resolved,” chief operations officer Chloe Surridge says.
“The check-in area is still busy and the airport team is on hand with snacks and water, and support for parents who may be travelling with young children.
“Airlines also have additional staff on board and we hope to clear the queues as quickly as possible.”
Auckland Airport asks that travellers please continue to keep updated about their flight times by checking their airlines apps and websites.
Earlier today, December 11, an external network outage impacted the system that manages check-in at the international terminal at Auckland Airport, a spokesperson said this morning.
“It’s an emerging issue, and our team is working as quickly as possible with external parties to resolve it. Domestic flights are not impacted.
“Auckland Airport wishes to advise travellers that this is creating delays and congestion in the international check in area, and causing slower than usual processes for some airlines checking-in passengers.
“We thank travellers for their patience and understanding as we work to get them where they need to be as soon as possible.
“Additional members of the Auckland Airport team are available in the check in area to support international travellers, offering customers who have been waiting water and snacks.”
For information about how this may be impacting flights today, travellers are asked to get in touch with their airline for further details.
Not all airlines are being impacted by the outage. Auckland Airport will provide further updates when more information is available.
