- By Jacob Stansfield
As a small business in east Auckland, building customer loyalty is more important than ever.
Here’s how we at Local Market believe you can use social media to achieve both:
- Be Authentic: Don’t let AI replace human connection. Create content that’s genuine and relatable to your east Auckland community. Don’t let AI replace human connection.
- Engage: Respond to comments, messages, and reviews promptly and thoughtfully. This shows that you value your customers and are committed to providing excellent service.
- Reward: Encourage repeat business by offering exclusive deals, discounts, or personalised experiences to your loyal customers.
- Community: Encourage your customers to share their experiences with your business and participate in online discussions.
- Local Partnerships: Collaborate with other east Auckland businesses to reach a wider audience. This can include cross-promotions, joint events, or shared resources.
Remember, loyalty is a two-way street. When you invest in your customers, they will invest in your business.
jacob@thelocalmarket.co.nz – 021 401 989
